Terms and Conditions

Effective Date: 14th March 2025

1. Introduction

These Terms and Conditions govern your use of the services provided by 10th JPK Logistics, including our website and shipping/logistics solutions. By using our services, you agree to comply with these terms and all applicable laws.

2. Services Provided

10th JPK Logistics offers shipping, logistics, and freight forwarding services to businesses and individuals. Our services are subject to availability and are provided based on the information you provide. We reserve the right to refuse service, terminate accounts, or cancel shipments at our sole discretion.

3. User Obligations

By using our services, you agree to:

  • Provide accurate and complete information when placing an order or requesting a service.
  • Ensure that all goods for shipment comply with local, national, and international laws, including customs regulations.
  • Not ship prohibited or illegal items, including hazardous materials, counterfeit goods, or restricted items.
  • Pay all fees and charges associated with the services in a timely manner.

4. Prohibited Items

The following items are prohibited from being shipped through 10th JPK Logistics:

  • Hazardous materials or dangerous goods
  • Weapons, explosives, or ammunition
  • Illegal drugs or narcotics
  • Perishable goods (without prior approval)
  • Counterfeit goods or intellectual property-infringing materials
  • Any other items restricted by law or regulation

5. Shipping and Delivery

We strive to deliver shipments promptly and efficiently. However, shipping times may vary depending on the destination, customs clearance, and unforeseen delays. 10th JPK Logistics is not responsible for delays caused by circumstances beyond our control, including but not limited to weather conditions, customs inspections, or government regulations.

6. Customs and Duties

International shipments may be subject to customs duties, taxes, and import regulations. You, as the shipper or recipient, are responsible for complying with all applicable customs regulations and for paying any duties, taxes, or fees imposed by customs authorities. 10th JPK Logistics is not liable for any delays, fines, or additional charges resulting from customs inspections or non-compliance with regulations.

7. Liability and Insurance

While 10th JPK Logistics takes every precaution to ensure the safe handling of your shipments, we are not responsible for loss, damage, or theft of goods during transit unless you have purchased additional insurance coverage.

  • Limited Liability: Our liability is limited to the cost of the shipment, excluding the value of the goods, unless additional insurance is purchased. In no event shall we be liable for indirect, incidental, or consequential damages.
  • Insurance: You may purchase additional insurance coverage for your shipments. Without insurance, our liability is limited to the amount prescribed by applicable shipping conventions or laws.

8. Payment Terms

You agree to pay all applicable fees, charges, and taxes for services provided by 10th JPK Logistics. Payment is due upon receipt of the invoice or as otherwise agreed in writing. Failure to make timely payments may result in delays, cancellation of services, or additional fees.

9. Cancellation and Refunds

  • Cancellation: You may cancel your shipment request before the pickup or processing stage. However, once a shipment has been dispatched, it cannot be canceled.
  • Refunds: Refunds will only be issued if the service was not provided due to reasons within our control. Shipping fees for services rendered are non-refundable.

10. Intellectual Property

All content on the 10th JPK Logistics website, including text, graphics, logos, and images, is the property of 10th JPK Logistics or its licensors and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content from our website without prior written permission.

11. Privacy Policy

Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our services, you consent to the processing of your personal data as described in the Privacy Policy.

12. Amendments

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated terms.

13. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Ghana. Any disputes arising from the use of our services shall be resolved in the courts of Ghana.

14. Limitation of Liability

In no event shall 10th JPK Logistics be liable for any indirect, special, incidental, or consequential damages arising out of or in connection with the use of our services, whether in contract, tort, or otherwise.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us at: admin@tenthjpklogistics.com

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